Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is required.

To request a return, please contact us at etchedevermore@gmail.com Returns sent without prior approval will not be accepted.

Unless the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue promptly.

Non-Returnable Items

  • Custom or personalised pieces

  • Sale items

  • Gift cards

As a small handmade business, we do not offer refunds for change of mind. Please choose carefully.

Refunds

Once your return is received and inspected, you will be notified of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or card provider.